The Quincy and The Village Hotel Katong have also been recognised among top hotels in Singapore at this year’s awards. Quincy came in third for Best Service and fifth overall for Top Hotel; while the Village Hotel Katong moved up two ranks to achieve the 20th position as Top Hotel and maintained its 18th position for Best Service.
Creating “Far More” experiences for our customers
Far East Hospitality’s business philosophy is centred on creating unique and memorable experiences for guests, and these values are deeply embrace and reflected in the team’s daily actions. For example, there was a guest who was visiting Singapore after many years. She shared in a conversation with our front office manager that she used to live around the Seletar Airbase area in Singapore just after World War II, and even showed our staff some black and white photos of places she used to visit frequently. To help this guest reminisce her fond memories, the manager took the guest to Yakun Kaya Toast at China Street, which still retained the benches and tables in an old coffee shop setting, and bought her the local breakfast set of grilled toast with soft boiled eggs and coffee brewed from a sock. The manager also took the initiative to create a mini guidebook of some old sights to visit; and helped to plan the route so the guest could navigate easily by walking or taking the public transport. To ensure that this would be a memorable trip for the guest, the manager also presented a souvenir of Singapore to her.
Other examples of delivering far more for our customers include accompanying guests to the bank to exchange money, escorting guests to the train station and helping to purchase train tickets, accompanying an unwell guest to the hospital and ensured that he was taken care of during his recuperation, and going out to purchase cupcakes from the guest’s favourite store upon learning that it’s her birthday.
“One of the things that we strive to deliver is customised and personalised experience for our guests, and these top Travellers’ Choice awards by TripAdvisor are strong affirmations of our efforts,” said Mr. Arthur Kiong, Chief Executive Officer of Far East Hospitality. “It is also a testament of our approach of segmenting our hotel brands based on traveller profiles, instead of focusing on demographics or countries of origins. This has enabled us to address the needs of today’s new generation of discerning travellers.”
In the 15th year of the awards, TripAdvisor has highlighted the world’s top properties based on the millions of reviews and opinions collected in a single year from travellers around the globe. Winners were identified in the categories of Top Hotels, Luxury, Bargain, Small, Service, B&Bs and Inns, Romance and Family. The hallmarks of Travellers’ Choice hotels winners are remarkable service, value and quality.
About Far East Hospitality
Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an International hospitality owner and operator with a diverse portfolio of eight unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Adina Apartment Hotels, Medina Serviced Apartments, Travelodge Hotels and Vibe Hotels.
Far East Hospitality owns more than 10 hospitality assets and operates a combined portfolio of close to 14,000 rooms under its management across 90 hotels and services residences in seven countries – Australia, Denmark, Germany, Hungary, Malaysia, New Zealand and Singapore, with more in its development pipeline.
Far East Hospitality is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year, Far East Hospitality, through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.
For more information, visit www.stayfareast.com.